Frequently Asked Questions
- How do I bid online?Open or Close
You must first sign up with us online via our website or on i-bidder.com. All new bidders must pay a £50 deposit (FULLY REFUNDABLE) in order to proceed with the registration. Should you choose not to purchase any goods, the £50 deposit will automatically be refunded.
If you do purchase from the auction and the total value for the goods surpass the £50 deposit, you will only need to pay the outstanding amount. If the goods value is below the £50 deposit then a refund for the remaining amount will be initiated.
- How do I pay for items I have won?Open or Close
Once the auction has ended you will be sent an invoice showing you the items you have won along with the total amount to be paid.
Methods of payment accepted are as follows:
Credit or debit cards
Online via I-bidder.
All payments must be made within 48 hours of the auction ending.
- What are the additional charges on my items? / How is my total invoice calculated?Open or Close
All lots are subject to a buyers’ premium of 20% + VAT + 5% ONLINE SURCHARGE ON TOP OF THE HAMMER PRICE.
- How do I know which lot is working or in good condition?Open or Close
We do our best to describe all lots by using a grading system provided by our vendors. All goods that are ‘untested’ or ‘ungraded’ can be tested and inspected either via appointment or you may contact us and request a ‘lot inspection’. This is where a member of our team will be happy to test or inspect an item on your behalf.
Please note that we highly recommend that you attend in person to check any items you wish to bid on as to avoid any disappointment.
- There are parts missing from my item/ My item is in a bad condition.Open or Close
The buyer is responsible for checking all items before placing a bid.
Some items may be faulty, cosmetically damaged, be incomplete or beyond economical repair. (Including missing parts or accessories.)
ALL lots are sold as seen. We highly encourage all buyers to visit our auction house and inspect goods before they commit to buy as refunds will not be issued.
- When can my items be collected?Open or Close
Once your invoice has been paid in full, you can contact us to arrange delivery or collection of your goods. Failure to collect within the stated time frame will result in storage fees. You can find more information on collections in our ‘IMPORTANT INFORMATION’ section.
- Where do the goods come from?Open or Close
All our stock is acquired from major UK retailers as well as private vendors. They will either be surplus stock, have damaged packaging, unclaimed property, retail returns, refurbished items, ex-display or end of line stock. All goods are ‘SOLD AS SEEN’. No warranties or guarantees cover any lots.
- Can I get my goods delivered?Open or Close
Yes, we provide a delivery service via interlink express/ DPD. Please see our ‘IMPORTANT INFORMATION’ section regarding delivery charges.
- What do I do if I have a complaint?Open or Close
Should you feel dissatisfied or unhappy with any aspect of your experience with us, please feel free to contact us via telephone or email and we will endeavour to respond in a timely fashion to resolve the issue with you.
- Where can I find information regarding future auctions?Open or Close
All information for upcoming auctions and product details will be sent to you via your registered email with us. Alternatively you can always check our website for updates and future dates.
- Do I need to sign up for each auction?Open or Close
Once you have registered you should only need to log into your account to start bidding.
- Can I change my mind on an item I have won?Open or Close
Once you have placed a bid on an item you have committed to buying, if you have been successful in winning the lot, you will be required to pay the total cost of the lot to avoid losing your deposit. No change of mind or refunds will be issued.
- How do I know which items I have won?Open or Close
Once the auction has ended an invoice will be sent to your registered email with the items you have won and the total amount due.